Melissa Lyon

Without mentioning your job title, how would you describe what it is you do now (whether at home, work, in the community, etc.)?

I help people and organisations design ways of working, processes, services and strategies which provide a better user experience. I do this by using a human centred deign thinking framework we developed at Hive called HiveThinkP.

What are the first three words you think of when you hear the word ‘diversity’?

Hope, respect, opportunity. 

What do you think it will take to develop truly diverse thinking within the legal industry?

A change in mindset to be more collaborative and to respect the skills of other professionals in the legal ecosystem who have a valuable role to play to improve the experience for clients and all of those who work in the legal ecosystem.

What was your main driver to enter the legal industry?

Initially… to have a fulfilling career. Now that I have one my driver is to help others have the same, no matter what role you have in the legal industry.

Melissa is an Executive Director & Experience Designer at Hive Legal